The undersigned, herein called “renter”, whether one or more, does jointly and severally hereby rent from the rental company, herein called “owner”, the above described personal property, herein called “equipment”, at the rental rates set forth.
ORDER AND DELIVERY POLICY
A credit card is required for all orders. Orders can be placed online, or via telephone 7 days a week between the hours of 8:30am – 6:00pm PST.
Delivery/pick-up fees begin at $35.
Special delivery accommodations must be arranged prior to the renter’s travel dates.
Renters who place an order online will receive an automatic email to confirm their order. Renters who place an order by phone will be emailed a confirmation of their order. Renters will be notified within 24 hours after placing their order if an item is not available for the requested dates. A telephone call may also be made if there are questions regarding delivery arrangements. Orders placed within 48 hours of the delivery date must be called in to check on availability. The renter must call to check on availability if he/she wishes to extend the rental period.
It is the responsibility of the renter to identify the appropriate contact person at the delivery address (hotel concierge, condo manager, private residence host etc.) and provide Road Trip Babies that person’s phone number. A one hour window of delivery/pick up time will be scheduled via telephone with the contact person and/or customer 1-2 days before the delivery/pick-up date. If no-one is available to receive the equipment or allow pick-up at the agreed time, there will be an attempt to reschedule and an additional delivery fee will apply. If an agent needs to return to a location for any reason that is not due to an error on the part of Road Trip Babies, an additional fee will be applied to the order.
For airport deliveries, it is the responsibility of the renter to advise of changes in flight arrival time, and/or time on departure day the renter plans to return their equipment. Upon arrival, renter is to call Road Trip Babies and advise they have landed. If there are any flight delays which alter the flight arrival time the renter must call Road Trip Babies to advise, otherwise there is a $25 fee. If no call has been received from renter, 30 minutes after stated arrival time, Road Trip Babies, will begin deliveries to other customers and cannot guarantee timely delivery of reserved items. Out of hours fees apply for deliveries/pick ups outside of business hours of 8:30-4:30 pm and are subject to availability. The renter is to communicate via phone or email with Road Trip Babies to check if delivery is possible outside normal business hours. On departure day, it is the responsibility of the renter to call Road Trip Babies 30 minutes prior to projected arrival time. Rented items remain the responsibility of the customer until Road Trip Babies have retrieved all rental items.
It is understood that renters are not permitted to assemble or disassemble full size cribs. It is understood that safety gates are for use at the bottom of stairs only; it is not safe to install pressure-mounted safety gates at the top of stairs. Car seats will not be installed by Road Trip Babies. Toys must be returned with all pieces in the toys box otherwise a replacement cost of the toy will be charged. The renter agrees that all equipment except for beach rentals, car seats, beach toys, strollers, and baby carriers are to be kept in their possession at the delivery address indicated and will not be removed without agreement in writing executed by owner.
CANCELLATION AND EARLY TERMINATION POLICY
- Orders cancelled before 72 hours of the delivery date will be charged $15.
- Orders cancelled within 72 hours of delivery date will be charged 50% of order (not including delivery fee).
- Orders cancelled once delivery has been attempted will be charged 50% of the order, plus the delivery fee.
- Refunds for early termination of rentals will be prorated at 50% of the remaining unused rental term.
It is understood that renters are not permitted to assemble or disassemble full size cribs.
Cribs will only be set up and delivered to second or third floors if an elevator, or if a second able-bodied adult, capable of assisting with a 58 lb crib, is available to assist. Otherwise, cribs will be delivered to the ground floor only. **Cribs must be returned to the ground floor prior to customer departure** Since the safety of Road Trip Babies employees is of utmost importance, failure to do so will result in need for a second delivery with 2 personnel and an additional $75 fee. Since a second staff member may not be scheduled for that day, failure to return the crib to the ground floor may also cause considerable inconvenience to the property manager. Please communicate with us if there are any issues with complying with this policy.
Car seats will be installed by the renter only. The renter will be provided an installation guide book provided by the car seat manufacture. Road Trip Babies will not install car seats.
While we try to deliver to our customer’s convenience, keeping delivery fees as low as possible also necessitates that Road Trip Babies delivery schedule be at our discretion. A delivery route is set up to be as efficient as possible; this may mean that cribs are delivered prior to customers’ arrival.
It is understood that safety gates are for use at the bottom of stairs only; it is not safe to install pressure-mounted safety gates at the top of stairs. Toys must be returned with all pieces in the toys box otherwise a replacement cost of the toy will be charged. The renter agrees that all equipment except for beach rentals, car seats, beach toys, strollers, and baby carriers are to be kept in their possession at the delivery address indicated and will not be removed without agreement in writing executed by owner.
DAMAGES AND SANITARY CONDITIONS
Full right, title and ownership of the equipment will at all times remain vested with Road Trip Babies. The renter will use the equipment only for and in accordance with its intended use and pursuant to any instructions provided therewith. The renter is fully responsible for the loss, theft or destruction of the equipment independent of cause and agrees to pay the owner the replacement value of the equipment in such an event. In the event of damage and/or partial destruction from any cause, the renter agrees to pay to the owner a sum equivalent to the cost of repair of the item or replacement value of the item, whichever is less. The equipment must be returned with all accessories and parts intact and in the same condition as when delivered, otherwise a $25 cleaning fee will be added. No food or drink is allowed in car seats. If food or drink stains are found, a $25 cleaning fee may be applied. It is understood that the renter is not to run or walk on wet sand with the BOB all-terrain strollers as the salt corrodes the springs.
RELEASE OF LIABILITY
In consideration of the rental agreement between myself and Road Trip Babies LLC, I acknowledge and agree to the following terms:
- I agree that I am responsible for the correct use of rental items according to manufacturers’ instructions and guidelines.
- I understand that there exist certain risks of injury from the use or misuse of such items, including the potential risk of serious injury, disability or death.
- I knowingly and freely assume all such risks, both known and unknown, and assume full responsibility for my use of such items.
- I, for myself and on behalf of my heirs, assigns, personal representatives and next of kin, hereby hold harmless, and agree not to sue Road Trip Babies LLC, the owner of all such items I have agreed to rent, their officers, agents and employees, with respect to any and all injury, disability, death and loss or damage to person or property, whether caused by the negligence of the owner or otherwise, except that which is the result of gross negligence or wanton misconduct.
- I understand that this RELEASE OF LIABILITY covers each and every item which I have agreed to rent.
- I further agree that this RELEASE OF LIABILITY shall be governed by the laws of the State of California.
Arbitration of Disputes:
The Parties shall make a good-faith effort to settle any dispute or claim arising under the terms of this agreement through mediation with the assistance of a mutually acceptable mediator. If any party commences an action based on a dispute or claim to which this paragraph applies, without first attempting to resolve the matter through mediation, then that party shall not be entitled to recover attorney fees, even if they would otherwise be available to that party in any such action. If the Parties fail to resolve any such disputes or claims, they shall submit them to arbitration under the provisions of the California Code of Civil Procedure, Section 1280, et.seq.
ALL ITEM(S) ARE RENTED WITHOUT ANY WARRANTY, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.