Frequently Asked Questions

How do I place an order? 

1. Online - at www.itsdelish.com

After you make a purchase, you should recieve an order confirmation number. As soon as the order is processed and ready to ship, you"ll recieve an email with the order info and tracking number. 

2. By Phone - call us at 1-818-767-4533 

Customer service representitives can take your orders during businesss hours 9 am Pacific Standard Time to 5 pm PST Monday through Thursday and 9 am PST to 12 pm PST on Friday. Customer service is closed on Saturday and Sunday.

Do you charge sales tax?

There is no tax in State of California.

When will my item get shipped?

You can choose from the shipping options at checkout. Standard orders typically get shipped within the same business day. 

Whats your shipping method?

It is our goal to save you as much as money as possible Standard orders are shipped with USPS based on the options available at checkout. We also ship with UPS and FedEx when need be. 

 

Do ship out of the continental USA and Internationally?

Yes. Please call us for such orders.

 

What's your return policy?

We stand behind the quality of our products. If there's a problem with your order we will do whatever it takes to make it right.

To Initiate a return, please contact us within 7 business days to inform us about any issue with our product.

We may ask you to provide a photo email of the product. We ask that you keep the original packaging that your order came in as well as your invoice, this way we can insure that the return is a swift and smooth process.

Disclaimer: Please note, in the summer month we do include an ice pack with each order containing chocolate and certain melt-able products to help it arrive in best possible condition. However, we do not take back melt-able items such as chocolate. All orders containing melt-able products are done at your responsibility. 

We reserve the right to refuse returns on open food packages due to health and safety concerns. 

Is my private information secure?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

See also our Privacy policy

We'd love to hear from you!

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